Thanks for shopping with us! In order to be eligible for a replacement or re-print, you must provide pictures of the damaged print and/or sign, or physically return the damaged product to our shop. If you are not satisfied with your product’s quality, please call or email us at (714)603-7891 or [email protected]. We want you to be happy with your purchase and will work with you to reach a resolution. After we receive your images, or the damaged product itself, our team of professionals will inspect it and produce a new print and/or sign as soon as possible. If anything is unclear or you have more questions feel free to contact us.