Frequently Asked Questions and General Information

How do I get my files to you?

There are few methods, First is our FTP site located on the file up-load page, simply click on the file upload button, follow the instructions and your done, we will contact you informing you that we received your file. E-mail is another option available to you although E-mail has size limitations based on your provider. Another method for file transfer is “You Send It” this is a free service and although there are also size limitations they are generally not as limiting as E-mail.

Accepted Files: J-Pegs, Tiffs, EPS, PSD, PDF’s, Adobe Illustrator with an Adobe 1998 color profile.

Are your files large enough for your desired finished print or display?

All files should be flattened and 300 DPI or 150 DPI at the final size based on desired results. Below is a chart to help determine the file size needed for a particular print size.

This conversion is very important for graphic designers. If you want to professionally print a photograph, then it should be at least 300 dpi. If you are printing an image from a 2-mega-pixel camera, then the image can’t be larger than about 6 x 4″. An 8-mega-pixel camera will let you print images at about 11 x 8″. This chart is only meant to be a rough guideline and does not mean you are limited to these sizes. These sizes will produce optimum quality prints but quality is an arbitrary concept and varies from person to person.

* The megapixel stats are true megapixels. For example, a camera that generates 2540 pixels x 1932 pixels is really a 4.9 megapixel camera. The manufacturer may sell that camera as 5 megapixels, but it’s really not.

** The definition of DPI is: Dots Per Inch. A measure of the resolution of a printer, scanner, or monitor. It refers to the number of dots in a one-inch line. The more dots per inch, the higher the resolution.

Do you work with film?

All printing is of the digital variety but you can provide film as original media, 35mm to 8×10 negative or transparency will be scanned in order to print. Basic dust removal will be preformed at the discretion of Fullerton Digital at no charge.

What forms of payment are accepted?

On line orders will be charged to your credit card, Visa, M/C, American Express and Discover. Please do not include your credit card number with your order, we will contact your before the shipment of your order.

What is the archival life of a photo print? 

Over 100 years in typical home display. Over 200 years in dark storage. 1-5 years for commercial display.

Can I get test or proof prints?

Yes, test or proof prints are available at no charge, for quantities of 25 or more from one file. You only have to pay for shipping. Proof prints are generally 8×10 in size. Proofs larger than 8×10 will be charged at the discretion of Fullerton Digital. We can also send you an electronic proof via e-mail. Electronic proffs are ment only for croping, retouching or requested art effects they should not be used for color or density due to varinces in computer monitors.

What type of photographic paper does your photo lab use?

We print on the Fuji Crystal Archive line of professional papers. We offer Glossy, Matte and Pearl surfaces (Pearl enhances saturation and adds a metallic shimmer to the surface of the print). We also offer the Fuji presentation materials Fuji Flex and Fuji Trans. Both are durable poly based material designed for brilliant color representation backlighting displays (Fuji Trans) and front light display (Fuji Flex).

When will my order ship?

We offer a 24 to 48 hour turnaround time on most print orders, based on current work loads. Orders including mounted prints, gallery wraps and prints that require retouching may extend the expected turnaround time. Orders that are received on Friday after business hours will be treated as orders received on Monday morning. We do not ship on weekends.

Please note: Delays may occur during the holidays, depending on our daily volume as well as our shipping courier’s volume.

How do I know you received my order?

After we receive your order, we will send you an email confirming the receipt of your order. If you do not receive a confirming email within 24 hours please, please contact us at 1-714-767-3987, to ensure we have received your order.

Will I be notified when my order is shipped and how much will shipping cost? 

Yes, once your order is prepared for shipment, you will receive an email indicating the carrier and a tracking number. A minimal charge for packaging will be added to the invoice based on the particular needs of each order. Actual shipping charges will be billed directly to your credit card.

Megapixel to Print size

Megapixel Dimensions Raw size Print Size @ 300 dpi
(pixel x pixel) (MB) (inches x inches)
1 1152 x 864 2.85 3.8 x 2.9
1.5 1520 x 1008 4.38 5 x 3.4
2 1728 x 1152 5.7 5.8 x 3.8
2.5 1856 x 1392 7.39 6.2 x 4.6
3 1984 x 1488 8.45 6.6 x 5
3.5 2268 x 1512 9.8 7.6 x 5
4 2304 x 1728 11.4 7.7 x 5.8
5 2592 x 1944 14.4 8.6 x 6.5
6 2832 x 2128 17.2 9.4 x 7
7 3072 x 2304 20.3 10.2 x 7.7
8 3264 x 2448 22.9 10.9 x 8.2
11 4064 x 2704 31.4 13.6 x 9
12.1 4256 x 2848 34.7 14.2 x 9.5
13.5 4500 x 3000 38.6 15 x 10
16.6 4992 x 3328 47.5 16.6 x 11
17 5048 x 3368 48.6 16.8 x 11.2
18 5200 x 3464 51.5 17.3 x 11.5
19 5336 x 3560 54.3 17.8 x 11.9
20 5480 x 3656 57.3 18.3 x 12.2
21 5616 x 3744 60.2 18.7 x 12.5
22 5744 x 3832 63 19.1 x 12.8
23 5872 x 3912 65.7 19.6 x 13.0
24 6000 x 4000 68.7 20 x 13.3
25 6120 x 4080 71.4 20.4 x 13.6