questions FAQ

Orders

How long does it take to process an order?

All orders are made-to-order and typically take 5-7 business days to fulfill before sent out for shipping. We do our best to complete all orders as quickly as we can. If you do have a specific time frame you’re working with please let us know and we will do our best to work with you.

Orders with large quantities will take longer to process. In the event your order requires longer than the 5-7 business days, we will reach out to you to inform you of this and provide an estimated time frame.

Orders placed during holiday times may be processed slower.

Can I use a coupon code after placing an order?

Unfortunately we do not have the ability to apply codes after the ordering process. However, if you cancel an order within two hours of placing it, you can then redo the order and apply the coupon code during checkout, or you can use the code on your next order.

Shipping

When will my order ship?

Orders will usually ship 5-7 days after they are placed. Our fulfillment time is 5-7 days, and will ship out no later than the next business day after fulfillment is complete.

Please note: Delays may occur during the holidays, depending on our daily volume as well as our shipping courier’s volume. Weather may also affect the shipment duration for the carrier.

  • Standard Shipping – 4-5 business days fulfilled through either FEDEX or USPS depending on the print ordered, and at our discretion.
  • Expedited Shipping – 2-3 business days fulfilled through either FEDEX or USPS depending on the order, and at our discretion.

Will I receive a shipping confirmation when my order is sent out?

Yes. Once the order has been processed to a ship, a shipping confirmation email will be sent to the email used for ordering that contains the tracking number of the shipment.

General Questions

Do you have a physical store?

Yes! We are located in Anaheim, CA.

1401 N. Kraemer Blvd Suite A, Anaheim, CA 92806

We’re open Monday-Friday 8am-4pm pst. Orders placed while we are closed will be processed the following business day.

Why are your prices so much lower than competitors? Do you use cheaper materials?

No, we do not use sub-par materials to cut costs. We simply believe in quality over markups. We use top industry standard materials, machinery, and processes. Our business ethics just don’t align with implementing high markups, or nickel-and-diming our clients and customers.

Do you print with sizes not shown on your website?

Yes. The sizes shown our website are mostly standard or commonly requested sizes, but we can print to any custom size up to the material width. Custom orders will need to be called in, or emailed in, and will be billed separately from the the website.

Printing

Do you print in house or outsource?

We print and fulfill all orders here in our workshop from start to finish. We print, apply, and even build our custom wall mounts and shipping crates entirely in-house.

What file types do you accept?

We accept JPEG, TIFF, PDF, and PSD files for uploading.

How do I upload my file if its too big to upload on the product page?

Our platform only supports files up to 20mb when adding it on the product page. For files that are larger, we have a file sharing host that you can use HERE, which accepts much larger files.

Are my files large enough for printing?

300dpi is best to print with high clarity and quality, and files should be at the desired print size. You’re also more than welcome to send us your files using our file upload page and ask us to check it out before printing. We’re happy to help!

Do you edit my file before printing?

Some color correction may be performed before printing, and any print files that do not match the size of the print ordered will be either center-cropped or scaled to fit. IF the print file is drastically sized differently than the ordered print, we will contact you to inform you that a new file may be needed.

Why do my prints look different than they do on the screen?

Printing uses a combination of different ink colors that also absorb differently from one material to another. The combination of those variables result in a print that will never be 100% exact to the digital color you see on an LED monitor. Furthermore, your LED monitor settings are not the same as our LED monitor settings and additional differences can arise due to those screen differences.

We do however guarantee a close match to our calibrated screen colors for every print, factoring in the deliberate effects that a specific material may be designed to create when absorbing ink.

Payments

What payment types do you accept?

Orders can be payed for using paypal or through debit/credit card.